FHRADC Enterprise Management System
Permission-driven ERP covering HR, finance, procurement, approvals, payroll and audit.
Healthcare / Enterprise
OCM Support
An enterprise customer support and project management portal used by clients to create, track and manage support tickets and project requests across major medical departments in Ireland.
- Role
- Full Stack Engineer
- Period
- Dec 2023 — Nov 2024
- Company
- OCM Software
- Category
- Healthcare / Enterprise
The problem
Support requests and project work arriving across major medical departments need one auditable place to live — otherwise tracking, reporting and accountability fragment across inboxes.
The approach
- 01
Built support ticketing and operational request workflows for clients to create, track and manage issues.
- 02
Added project request management alongside ticketing, so both streams share one system.
- 03
Implemented reporting and issue tracking across departments.
The outcome
A portal in production use across major medical departments in Ireland for support tickets, operational requests and project tracking.
Built with
LaravelPHPPugjQueryMySQL
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